A lot of tech help is vague about what you’re actually getting until the bill shows up — or until you’re standing there with a problem they can’t solve. I’d rather do the opposite. So here’s a plain, honest rundown of what 9teen88 does well, and just as importantly, what it doesn’t.
What I do
I focus on a specific set of things and try to do them really well:
- Monitoring — keeping a 24/7 eye on the health of your computers and servers, so failing drives, missed updates, and security gaps get caught early.
- Maintenance — Windows updates, third-party app patching, temporary file cleanup, and disk health checks, all running quietly in the background.
- Security — enterprise-grade antivirus on covered plans, with ransomware rollback available on higher tiers.
- Backups — set up properly and verified daily, so when something goes wrong, your files are actually there to restore.
- One-time projects — new PC setups, data transfers, virus cleanup, printer installs, and 1-on-1 training, priced flat and up front.
Mostly that means Windows computers and servers, for small businesses and households across Central Illinois.
What I don’t do
This is the part most places won’t put in writing, so here it is:
- Apple devices and mobile phones. I specialize in Windows environments. I don’t offer support for Macs, iPhones, or other phones — and I’d rather tell you that now than waste your time later.
- Physical hardware repair. Remote support can’t fix a cracked screen or a coffee spill. I can help you figure out what’s worth repairing or replacing, but I’m not a hardware repair shop.
- Teaching you software as part of standard support. If you want to actually learn a tool — Excel, a new program, whatever you’ve been fighting with — that’s a Training Session, not a support call. Happy to do it; just want to be clear it’s a separate thing.
Why I’m telling you upfront
Honesty about limitations isn’t a weakness — it’s the whole point. When you work with someone who’s clear about what they cover, you never get the nasty surprise of finding out after you’ve handed over a problem that it was never something they could help with.
I’d rather be the person who says "that’s not me, but here’s who can help" than the person who fumbles through something outside their lane and bills you for it anyway. That’s the kind of straight dealing I’d want, so it’s the kind I try to give.
If what I do cover sounds like what you need, tell me what’s going on and I’ll put together an honest quote. And if it’s not a fit, I’ll tell you that too.